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We aim to respond to all queries within 2 business days.

Frequently asked questions

What are semi-custom collections?

Semi-custom means that we have come up with designs already and have created a set of matching stationery called a ‘collection’. You’re able to customise certain elements such as the card and envelope colours, your wording of course, and the print method.

What can be customised?

You’re able to customise the wording on each card, the card and envelope colour, the card shape, and in some cases (check with us first!) we can even swap out the font for you if you’ve seen another one on our website that you prefer. You can also add on other embellishments such as silk ribbons, belly bands and envelope liners.

When will I receive my order?

After you’ve given us the green light to proceed with your design and wording, it can take anywhere from 2 to 4 weeks for printing depending on the printing method you’ve selected. Digital printing typically takes 2 weeks but letterpress and foil printing take longer. After printing, we double check your stationery to make sure everything is in order and we then package and ship over to you. So you’d be looking at 3 to 5 weeks depending on the print method you’ve chosen, plus shipping times. Have a look at our estimated shipping times on our FAQ page for more details.

What are your different printing options?

Our most commonly requested print methods are Digital, Letterpress, and Hot Foil. You'll see the options available for each design on the purchase page. We have more information on these types of print methods in our Style Guide, and if you're looking for a different print method such as Embossing or a combination of two, please contact us for a quote!

Can I see samples before ordering?

We offer sample packs with free shipping across Australia - these come with a mix of invitations, menu cards, RSVP cards, save the dates and enclosure cards. If you’re looking for a specific design, please mention that when you place your order and we’ll try our best to include it in your sample pack. Please note though that we don’t always have samples of all our designs on hand, so we can’t guarantee we’ll be able to send that specific design in your pack. We also include a handy Colour Guide which has swatches of our paper colours so that you can see and feel them in person. If you decide to order with us after ordering a sample pack, we will deduct the cost of the sample pack from your final order. You can place an order for a sample pack here!

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