General
Once you’ve selected the design you’d like and you’ve placed an order online, we’ll be in touch as soon as your payment has come through. We’ll send you a simple form to fill out with details of your preferences such as wording, paper colour, etc. After receiving the form back from you, we’ll email you a proof of your design within 5 days. Let us know if there are any changes you’d like us to make, and once you have approved everything we will send them off for printing.
We’ve outlined this process in greater detail here.
After we’ve sent you your first design mockup, you can request for up to 3 rounds of changes to the wording or formatting. After this, there is a charge of $50 per round.
Semi-custom means that we have come up with designs already and have created a set of matching stationery called a ‘collection’. You’re able to customise certain elements such as the card and envelope colours, your wording of course, and the print method.
You’re able to customise the wording on each card, the card and envelope colour, the card shape, and in some cases (check with us first!) we can even swap out the font for you if you’ve seen another one on our website that you prefer. You can also add on other embellishments such as silk ribbons, belly bands and envelope liners.
Remember that most households will only need one invitation. We also recommend ordering at least 10 spare invitations. You may want to invite more people later on, and you may also want to keep one as a keepsake and give one to your photographer on the day. It can be quite costly to add more invitations later on as there’ll be new set up and shipping costs, so we highly suggest ordering some extras instead to your current order.
Yes! You can order extra invitations whenever you’d like, but please keep in mind that we have a minimum of 30 invitations for digital printing or 50 for letterpress and foil printing, which will still apply if you need to order extra. We highly recommend ordering at least 10 spare invitations in your initial order for this reason.
Timelines
We generally recommend sending out your wedding invitations 3-4 months before the date. If you’re having a destination or international wedding, then you’ll want to send them out even earlier. Add another 2-3 months to this to work out when you should order your invitations to account for design, production and shipping time. Check out our article here for more information on wedding timelines.
After you’ve given us the green light to proceed with your design and wording, it can take anywhere from 2 to 4 weeks for printing depending on the printing method you’ve selected. Digital printing typically takes 2 weeks but letterpress and foil printing take longer. After printing, we double check your stationery to make sure everything is in order and we then package and ship over to you. So you’d be looking at 3 to 5 weeks depending on the print method you’ve chosen, plus shipping times. Have a look at our estimated shipping times below!
Design
Yes, we will send you a PDF of your design with your wording for final approval before it is sent for printing. However, we aren’t able to send you a hard copy of your design as we have minimum printing requirements.
If you see a design you like in our Wedding collection, we can absolutely change the wording around for an Engagement or other events too. The price remains the same.
Yes we do! Please contact us for a quote.
Our floral and botanical collections were designed to be printed on shades of white so we only offer Classic White cards for these designs. The designs just won’t show through as well on coloured paper. We also only offer them in a rectangle shape as other shapes will result in the edges being trimmed which will in turn cut into the design in most cases!
We’re glad you asked! Let us know what colours you’re after and we’ll let you know if it’s something we can source for you.
No. Invitations and all additional stationery (such as Enclosure cards and RSVP cards) come individually packaged. The only exception is if you have chosen to add on a silk ribbon to your invitations. In this case, we will tie your card(s) with the ribbon and also insert into your envelopes before it’s shipped to you.
This isn’t something we offer at the moment.
If you’ve seen a font on one of our other designs that you prefer, please get in touch with us first before placing your order. Not all fonts can be used on all designs, so we’ll do a quick check to let you know if it’s feasible.
Yes! Be sure to select the ‘Envelope Printing’ option when you’re on the purchase page.
Our most commonly requested print methods are Digital, Letterpress, and Hot Foil. You'll see the options available for each design on the purchase page. We have more information on these types of print methods in our Style Guide, and if you're looking for a different print method such as Embossing or a combination of two, please contact us for a quote!
Shipping & Delivery
Within Australia:
We partner with Australia Post to offer both Standard and Express shipping options for our customers in Australia. Standard shipping delivery times are 2 to 8 business days, while Express is 1 to 4 business days. We also partner with Sendle to ship larger items such as Welcome Signs and Seating Charts, and the estimated delivery time is 2 to 8 business days.
Outside Australia:
For shipments to New Zealand, we use Australia Post Express with an estimated delivery time of 4 to 8 business days.
For all other countries, we partner with DHL Express with deliveries arriving within 6 business days.
For all shipments outside of Australia, customers are responsible for paying any customs or duty charges that may be applicable in their country.
Please note these are estimated delivery times that come directly from our shipping partners. We will always notify you when your item has been shipped out and will provide you with a tracking link, but there may be delays with the shipping partners that are out of our hands.
Yes, we do! However, we are unable to ship large signs (i.e. Welcome Signs and Seating Charts) outside Australia at this time.
For shipments to New Zealand, we use Australia Post Express with an estimated delivery time of 4 to 8 business days.
For all other countries, we partner with DHL Express with deliveries arriving within 6 business days.
For all shipments outside of Australia, customers are responsible for paying any customs or duty charges that may be applicable in their country.
Please note these are estimated delivery times that come directly from our shipping partners. We will always notify you when your item has been shipped out and will provide you with a tracking link, but there may be delays with the shipping partners that are out of our hands.
Absolutely. We will let you know when your order has been shipped, and we’ll provide you with a tracking link as well.
Within Australia, sample packs ship free through Standard Letter delivery with Australia Post. Estimated delivery time is 2 to 6 business days. We also offer Priority Letter delivery for an additional $5 with a delivery time of 1 to 4 business days.
We use International Express through Australia Post for shipments outside Australia. To New Zealand, delivery time is expected to be 4 to 8 business days. For all other countries, delivery is usually 4 to 12 business days but can sometimes take up to 18 business days.
Be sure to check your letter box as Sample Pack deliveries are not always delivered to your door.
Other
Yes they do! All invitations, save the dates and thank you cards come with a Classic White premium envelope. If you have chosen a different colour envelope on the purchase page, this may incur an additional cost which will be added to your final price at the top of the page. Please note the envelopes will be blank unless you’ve chosen the Envelope Printing option.
Yes we do. We have a minimum of 30 cards for standard digital printing, and 50 for letterpress and foil printing.
Of course! We offer sample packs with free shipping across Australia - these come with a mix of invitations, menu cards, RSVP cards, save the dates and enclosure cards. If you’re looking for a specific design, please mention that when you place your order and we’ll try our best to include it in your sample pack. Please note though that we don’t always have samples of all our designs on hand, so we can’t guarantee we’ll be able to send that specific design in your pack. We also include a handy Colour Guide which has swatches of our paper colours so that you can see and feel them in person. If you decide to order with us after ordering a sample pack, we will deduct the cost of the sample pack from your final order. You can place an order for a sample pack here!
Not at this time. If you choose to purchase silk ribbons for your invitations, we will tie the ribbon and assemble everything before shipping out to you.
Since our products are customised for each individual client, we are unable to offer refunds or exchanges after the design process has started. If there has been an error made by us, we will work with you to have your invitations reprinted. However, if there is an error that was approved by the client but was only noticed after printing, the client will be responsible for the cost of reprinting. Please refer to our Terms & Conditions for more details.
